Frequently asked questions
Each piece of Eternal Raine jewellery is handcrafted with precision, emotion, and intention.
We start with crystal-clear resin and natural elements like preserved flowers, petals, and pigments, shaping every droplet by hand to capture a memory, a mood, or a moment. Our signature floating illusion is created using invisible thread, making the jewellery appear as though it’s suspended in air: soft, weightless, and ethereal on your skin.
Every necklace and earring is made to order (not mass produced) and finished with certified Sterling Silver 925 findings for elegance and durability.
In some designs, we may use alternative finishes (such as silvery or gold-tone alloys) where a specific colour or look is essential to the piece’s mood or aesthetic.
Because you're not just wearing jewellery.
You're wearing something that was made for you,
to remind you of something beautiful.
Eternal Raine isn’t just jewellery - it’s a feeling. A keepsake. A quiet celebration of who you are and what you carry.
Here’s what makes our pieces truly different:
💎 Sterling Silver as Standard
We use certified Sterling Silver 925 closures and hooks in all designs by default - chosen for their quality, comfort, and timeless shine.
In some pieces, we may use silvery or gold-tone finishes to suit a particular mood or aesthetic.
👐 Individually Handcrafted
Each droplet is shaped and assembled by hand (never machine-made). Expect gentle variation. That’s part of the story. No two pieces are ever the same.
✨ Floating Illusion Thread
Our signature invisible thread creates the illusion that each droplet floats mid-air - weightless, ethereal, barely there. It doesn’t just sit on you. It becomes part of you.
🎨 Clear by Default, Colour by Request
We craft most designs in crystal-clear resin to echo light and memory. But you can request custom colours to capture your own emotion or story.
⏳ Made to Order, Never Rushed
Each piece is made just for you - not pulled from a shelf. That’s why it arrives with the quiet energy of something meaningful, made with care and intention.
🎁 Branded with Story, Gifted with Intention
Your piece arrives in our Eternal Raine gift box: not just ready to wear, but ready to treasure. We include a poetic message that matches the meaning behind your jewellery.
Because you're not buying a trend.
You're wearing a story.
And that story... is yours.
🌿 After Wearing
Gently wipe your piece with a soft cloth or baby wipe to remove oils, makeup, or skin contact. This helps maintain its clarity and sparkle.
💧 Avoid Harsh Chemicals
Keep away from perfumes, creams, hair products, alcohol-based sprays, and household cleaners. These may cloud the resin or affect the invisible thread.
🛁 Don’t Soak or Shower
While our pieces are water-resistant, avoid submerging them in water (especially hot water or chlorinated pools) to preserve their delicate finishes.
🌞 Store Gently
Keep your jewellery in the Eternal Raine gift box or a soft pouch when not in use. Avoid direct sunlight or high heat to prevent colour shifts over time.
✈️ When Travelling
Tuck your piece in a separate pouch to protect the invisible thread and delicate components from tangling or pressure.
Because each piece carries emotion, memory, and light -
and just like you, it deserves a little grace and gentleness.
We ship with care. Just as your piece was made. Here’s how it works:
📦 UK Shipping
We use Royal Mail 24 Tracked for all UK deliveries.
Shipping is free on all orders over £100, and you’ll receive tracking details once your parcel leaves our studio.
📦 International Shipping
For orders outside the UK, we ship via UPS Tracked International.
Shipping is free on orders over £250, and you’ll be able to follow your delivery via the reference number we send you.
🕊️ Production Time
Because every Eternal Raine piece is handcrafted to order, please allow up to 2 -3 weeks for production.
UK customers usually receive their order within 3 weeks of purchase.
International shipping may take a little longer depending on customs and location.
⏳ Need it Sooner?
If you're in a hurry, perhaps for a wedding, gift, or special date, just reach out to us. We’ll always do our best to prioritise your order where possible.
Your piece isn’t just delivered.
It’s prepared, packaged, and sent with intention - from our hands to yours.
We’re sorry for the delay! Please check your tracking link sent by email after shipping. If you
can’t find it, just share your order number with us through Whatsapp and we’ll investigate right away.
We deliver UK-wide and internationally. If you’re unsure, simply contact us and we’ll confirm.
Delivery services typically do not operate on UK public holidays. Orders placed around these
times may take a little longer to arrive, but we’ll keep you updated.
Some orders may require a signature upon delivery, depending on the value and destination.
We’ll let you know when your order is shipped.
Yes! Eternal Raine ships worldwide. For orders outside the UK, we ship via UPS Tracked International.
Shipping is free on orders over £250, and you’ll be able to follow your delivery via the reference number we send you.
🕊️ Production Time
Because every Eternal Raine piece is handcrafted to order, please allow up to 2 weeks for production.
UK customers usually receive their order within 3 weeks of purchase.
International shipping may take a little longer depending on customs and location.
⏳ Need it Sooner?
If you're in a hurry — perhaps for a wedding, gift, or special date — just reach out to us. We’ll always do our best to prioritise your order where possible.
Yes, you will receive a tracking link by email once your order has shipped.
Get answers to all your questions you might have.
We will answer any questions you may have about our online sales right here.
Feel free to WhatsApp us your enquiry. We are based in London, United Kingdom and our office is open - Monday to Friday from 09:00 to 17:00 BST.